24x7 Internet Support
In today's age of Internet revolution, Email Support has emerged out as the most preferred way of catering to customer's post sales requirements. Apart from being cost effective in terms of low initial cost and maintenance free, E-Mail Support also caters to your customers' requirements quickly and delivers solutions directly in their mailbox.
From our setup in the Indian Sub Continent, we use our technical expertise, interwoven with sharp communication skills to deliver answers of your customer's queries quickly on their email box. We hold expertise in Shareware Software, eBooks, Web Portals and Web Hosting domains and our experience in software development have also helped us in quickly understanding technical issues.
We understand the importance of quality human resource. We offer Email Support for both technical as well as non-technical products/services.
For non-technical support, we provide in-depth training to our experienced professionals about your Products/Services, so that they can understand your customer's requirements properly and answer them quickly. We also do performance audits from time to time to identify and remove bottlenecks in our current process, thus offering quality Email support services on ongoing basis.
Apart from strengthening our human resource, we also invest regularly in infrastructure and technology. We are successfully offering Tier1 & Tier2 Support to many of our international clients and are continuously adopting latest industry standards to upgrade our services.
Our experience of serving various business domains has also helped us in creating comprehensive knowledge base of most commonly asked questions, thus enabling us in sorting out customer queries more efficiently and in minimum possible time.
Today, every business needs IT Solutions to improve its processes and avail maximum commercial benefits. But with this, they also need to invest time & resources in maintaining IT Infrastructure. Remote Maintenance helps businesses in minimizing their efforts on these non-core activities. By outsourcing your non-core tasks like IT Maintenance to experts; not only you can cut your operating expenses drastically but also get the advantage in terms of quality work. Further more, it gives you more time to concentrate in company growth plans rather than spending it on non-critical issues like Maintenance. Here, your non-core issues are among our primary core activities. With experience in handling maintenance jobs across various businesses verticals, we are considered experts in providing Remote Maintenance Services. Our years of experience in software and web development have also given us the technical acumen to solve your maintenance related issues efficiently.